Pioneering a Personalized Approach to Aesthetics in Fargo-Moorhead

Written by: Brady Drake

In the Avenue Luxury Condos on the corner of 45th and 52nd, Kacey Mongeon is busy changing the game of skin health in the Fargo-Moorhead area. At 24 years old, Kacey is the founder of Room Service Aesthetics, a new skincare business specializing in personalized treatments with a clinical aesthetic focus. And she’s just getting started.

A Leap of Faith

Kacey’s journey to Room Service Aesthetics is a rollercoaster of personal evolution and leaps of faith. Originally planning to transition into nursing with an interest in aesthetic nursing (think injectables, Botox, fillers), she halted those plans to explore a different route. After years of working as a master aesthetician, including a two-year stint at the Vanity Bar, Kacey found herself at a crossroads.

She had even flirted with the idea of shifting her career into interior design but discovered her true calling was always aesthetics. “I had terrible skin growing up,” Kacey recalls. “I would just sit on my computer and watch videos on YouTube or Google things to try and figure out what was going on. It was always really intriguing to me.”

Striking Out On Her Own

The “aha!” moment came when Kacey found herself leaving a career and on the cusp of deciding her next big move. A unique opportunity presented itself—a space was being built, populated by professionals she knew and admired. “They motivated me to go out on my own and do my own thing, so a few weeks later, I did just that,” she says.

The journey to entrepreneurship hasn’t been without its challenges. Kacey admits, “There were times where I would want to bash my head into a wall, trying to figure out, for instance, writing out a business plan.” Despite having a two-year degree in marketing and some experience in business school, Kacey found herself learning as she went, tackling financial projections, acquiring loans, and navigating accounting challenges.

“The FM area has a ton of med spas and estheticians, so I really need to make myself stand out by letting my personality shine while also showing my audience that I am passionate, knowledgeable, and worth coming to,” Kacey says. “The biggest challenge I face in all of this is myself. I’m my own worst enemy and am constantly looking to find perfection. I’m learning quickly that I have to give myself grace and be patient, and know that with time and hard work, it will all fall into place.”

The Room Service Aesthetics Difference

What sets Room Service Aesthetics apart? For Kacey, it’s about digging deeper and offering a more personalized approach. “I really like to do skin health consultations. I like to get into the nitty-gritty and look at things as a whole,” Kacey says. Her holistic view extends to inquiring about a client’s diet and gut health, an often-overlooked factor in skin health.

Though Room Service Aesthetics currently offers a select range of treatments, including chemical peels, dermaplaning, and DiamondGlows, Kacey has plans to expand into laser treatments, microneedling, and more.

“I like to treat a problem from the inside out, rather than just treating what’s on the surface,” Kacey says.” For example, if I have a client come in with severe acne, I’m asking a lot of questions to see if there’s a common trigger. A lot of people forget that what we see on the outside has a direct correlation to what we’re putting into our bodies. Not everyone agrees with this, but using this theory is what has proven the best results in my work. After all, our skin is our largest organ and is faced with so much every day, both inside and out! This is where I dig into my holistic side to see if there’s a deeper problem to attack.”

All About the Clients

For Kacey, an ideal client is anyone willing to invest time in themselves, whether they are looking to transform their skin or just need a break from the world. “There’s not really ‘ideal clients’ that I want. I think anyone who is ready to take the time to learn about their skin or tackle the insecurities they might facing is an ideal client. Self-care is important and, unfortunately, aging is inevitable,” she says.

“I think one of the things my clients love the most about me is knowing that I’ve lived through extreme skin issues,” Kacey says. “I joke about being an acne survivor because I truly went through it all and tried almost every acne-targeted medication on the market. I had terrible skin growing up that later turned into hormonal acne in my early adult years. After having some dark years and little self-confidence, I developed a lot of compassion and understanding toward anyone who feels remotely insecure about their skin. I’ll be the first one to say ‘we can fix this!’ My clients are able to find a deeper level of trust knowing that I have been in a similar position.”

The Future

Though still in its nascent stage, Room Service Aesthetics is a reflection of Kacey’s dedication to her craft and the community. The Fargo-Moorhead area is ripe for her brand of personalized aesthetic services, and the young entrepreneur shows no signs of slowing down.

“As I’m really getting into it, I’m so happy that I did this,” Kacey beams. “I have the best support system. My parents, friends, and partner have been absolute champs and there’s no way I could’ve done it without them. Fargo is a great community to do something like this. It’s completely worth it.”

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Brady is the Editorial Director at Spotlight Media in Fargo, ND.