NetCenter’s Hosted Voice System is Groundbreaking for Workplaces
Last year, NetCenter Technologies celebrated 25 years as your onestop technology shop, and a large factor in that success has been in bringing industry-leading products and services to Fargo-Moorhead. And now, President Don Rubertus and his team are taking the next leap ahead in bringing Hosted Service, a cloud-based phone system that is creating new possibilities for workplaces, to the area. We sat down with Rubertus to tell us more about it.
The Pitfalls of Conventional Phone Systems
For many years, traditional phone systems (PBX) have been the standard in workplaces, yet they have many limitations—especially in our new digital age where more and more technologies that used to be limited by wires and cords are now wireless. One of the major pitfalls for PBX systems especially is that they require expensive on-site servers and annual software subscriptions. When something goes wrong, it becomes a 911 rush to find a qualified technician to come out and fix the problem. However, cloud-based systems and Hosted Voice are removing those barriers and creating more efficient and seamless possibilities for workplaces.
The Possibilities of Cloud-Based Phone Systems
A cloud-based phone system eliminates the need for businesses to have to buy expensive and bulky hardware, then pay for someone to install and maintain it. The cloudbased phone system or Hosted Voice service provider handles the server and software maintenance. This helps eliminate the huge monthly expense of on-premise servers and software licenses and also helps reduce on-site maintenance and managing labor costs.
Now, businesses can receive all the benefits of a PBX phone system without having to pay large upfront expenses to have the system installed and maintained. It changes expenses from a CAPEX model to an OPEX model. This means companies can write off their monthly Hosted Voice expenses as day-to-day operating expenses.
“Another major advantage is that cloud-based phone systems can scale with a company’s needs, so they are never paying for users they don’t need,” Rubertus said. “Companies are able to customize service for the exact number of users they have; adding a new employee is as simple as ordering service and plugging in another phone.”
As we are seeing more and more, the way people work has also changed. With so many employees now hybrid working, splitting their time between working from home, the office and anywhere in between, businesses are in a unique position to make changes to the communications tools that they use to better collaborate with colleagues and take care of customers.
Did You Know?
NEC’s UNIVERGE BLUE CONNECT offers free long-distance calling, so users will not be charged for making long-distance calls. It also provides a transcription of voicemail messages, which can be delivered via email or viewed through the mobile app.
Q&A with Don Rubertus
Since the pandemic, the hybrid work environment is the latest trend in the business world. How is Hosted Voice making hybrid working even more of a success?
With a fully integrated suite of communication solutions available anywhere at any time, higher productivity and improved collaboration can be realized. Hybrid and remote working enable opportunities for easier, more seamless collaboration, essential for employees’ productivity and optimization of business outcomes.
Empowering employees with flexible cloud services supports the way they work best. The flexibility and freedom of allowing employees to choose where, when and how they work can have a significant positive impact on employee satisfaction and work-life balance.
The reason I believe so much in Hosted Voice as a service is that it addresses all the communications needs of today’s businesses. It’s quick and easy to implement with no large upfront costs and scales as needed.”-Don Rubertus, President of NetCenter Technologies
Why is now the time to integrate Hosted Voice into my business? How is it going to help my business run more smoothly?
Improved ROI, decreased cost and easy scalability are just a few of the many benefits they offer. The way people work has also changed. With so many employees now hybrid working, splitting their time between working from home, the office and anywhere in between, businesses need to make changes to the communications tools that they use to collaborate with colleagues and take care of customers.
Trends come and go—in what ways is Hosted Voice not just a new thing to integrate but is also here to stay in the long run? What possibilities is this going to create down the road?
I believe that Hosted Voice solutions, as well as other hosted services, are here to stay. Businesses can receive all the benefits of a PBX phone system without having to pay significant upfront expenses to have the system installed and maintained. It changes costs from a CAPEX model to an OPEX model. And their Hosted Voice services are always current with the latest technology; they no longer have to constantly purchase new hardware and software.
It allows businesses to focus on their growth and success in the marketplace instead of constantly managing, upgrading and maintaining an on-premise system. It also frees up staff to focus on other areas.
Businesses can take advantage of the latest technological capabilities that further enhance productivity and collaboration as well as the overall employee and customer experience.
2 reasons I believe in Hosted Voice as a service:
1. Reliability: Cloud-based phone systems come with a much higher level of uptime than on-premise systems—up to 99% depending on the provider—and some providers even back this with a service-level agreement that compensates businesses for downtime.
In the event of a natural disaster, cloud-based phone systems that offer mobile integration allow employees to conduct business over their mobile phones as if they were in the office.
2. Versatility: Complementary mobile apps help ensure employees never miss important calls by extending their business phone number and extension to their mobile device. These same apps can turn almost any mobile device into a complete communications tool, offering video conferencing, screen sharing, team chat and more.
Cloud-based phone systems, such as UNIVERGE BLUE from NEC, offer a full-featured phone system with HD audio and a wide range of features, such as:
Find Me/Follow Me
Hold Recordings or Music
4 Efficiencies Hosted Voice Creates for the Workplace
1. Integrated functionality in a single application as well as integration with everyday business applications like Google, Microsoft, Salesforce and more. This eliminates the need to jump from one application to another, thus saving time and keeping employees more productive.
2. If an employee is working outside the office, they have the ability to connect to the cloud from any internet-connected device.
3. Employees can work from a cell phone signal instead of a traditional home or office internet connection.
4. Employees have the ability to make calls from the mobile client where the caller ID shows up as the company rather than their personal caller ID, ensuring privacy.
Ready for the cloud? Get set up now!
If you are ready to move to the cloud to take advantage of all that it has to offer your business or if you currently have an NEC on-premise communications platform that you would like to extend to the cloud, contact NetCenter Technologies.
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